SAHARA JEWELRY · CUSTOMER CARE
Returns & Exchanges
Please read before choosing your special piece.
Custom and engraved jewelry
Sahara considers online orders custom orders made at the customer’s request. Change-of-mind refunds are not offered. Custom-designed and engraved merchandise is non-refundable.
Exchange or store credit
Some pieces may qualify for partial store credit or an exchange if returned in saleable condition within 10 days of receipt. Contact Sahara first to confirm eligibility. Shipping, restocking and reconditioning costs may apply.
Condition of returned pieces
Returned items are inspected. Considerable wear or alterations, including resizing, can make an item ineligible.
Damaged or defective items
Email [email protected] with your order information and details of the problem before sending an item back. Sahara will assess the claim and meet its obligations under applicable law.
A guide to Sahara’s published policy. Read the complete policy on jewelrysahara.com ↗. For help with your order, contact our team.